Exchange and Return of Goods
Right of Withdrawal from the Contract:
It is your right to withdraw from a contract concluded outside business premises within 14 days from the date of conclusion of the contract, or in the case of a purchase contract, from the date of takeover of the goods. However, this must not be a situation where this is excluded by law. Withdrawal from the contract is possible even before you take over the goods. It is not possible to combine this right with any penalty.
It is possible to withdraw from the contract even if you receive the goods damaged. It is impermissible for the terms and conditions to limit the right to withdraw from the contract. Such a provision will not be taken into account, i.e., as if it did not exist.
In the event that the goods are damaged as a result of the consumer handling these goods in a manner other than necessary to handle these goods with regard to their nature and characteristics, the seller is entitled to take this fact into account in the form of a monetary amount corresponding to the reduction in the value of the goods thus damaged.
When returning or exchanging goods, please include a written note in the shipment stating that you are requesting a refund, with a note on whether you want the money sent by mail or to your bank account. Furthermore, include a copy of the sales receipt in the shipment or a legible name, address (or bank account number), and the date of purchase when the original order was sent.
If a gift is provided to the buyer together with the goods, the donation contract between the seller and the buyer is concluded with a resolutory condition that if the buyer withdraws from the purchase contract, the donation contract regarding such a gift loses its effect and the buyer is obliged to return the provided gift to the seller along with the goods.
In cases of refunds - we return money only to the name to which the sales receipt - tax document was issued.
We reserve a period of 30 days to settle claims (Section 19 of Act No. 634/1992 Coll., on Consumer Protection).
It is possible to withdraw from the contract even if you receive the goods damaged. It is impermissible for the terms and conditions to limit the right to withdraw from the contract. Such a provision will not be taken into account, i.e., as if it did not exist.
In the event that the goods are damaged as a result of the consumer handling these goods in a manner other than necessary to handle these goods with regard to their nature and characteristics, the seller is entitled to take this fact into account in the form of a monetary amount corresponding to the reduction in the value of the goods thus damaged.
When returning or exchanging goods, please include a written note in the shipment stating that you are requesting a refund, with a note on whether you want the money sent by mail or to your bank account. Furthermore, include a copy of the sales receipt in the shipment or a legible name, address (or bank account number), and the date of purchase when the original order was sent.
If a gift is provided to the buyer together with the goods, the donation contract between the seller and the buyer is concluded with a resolutory condition that if the buyer withdraws from the purchase contract, the donation contract regarding such a gift loses its effect and the buyer is obliged to return the provided gift to the seller along with the goods.
In cases of refunds - we return money only to the name to which the sales receipt - tax document was issued.
We reserve a period of 30 days to settle claims (Section 19 of Act No. 634/1992 Coll., on Consumer Protection).
The period for withdrawal from the contract is calculated as follows:
The moment of taking over the goods is key, not the conclusion of the contract itself. The day after you took over the goods is the first day of the 14-day period. If its end falls on a Saturday, Sunday, or public holiday, the period ends on the nearest following working day.
If the goods have not yet been delivered completely, the period for withdrawal from the contract runs only from the takeover of the last delivery of goods. On the other hand, if you order, for example, an annual magazine subscription via the internet, which is published every month, the 14-day period runs only from the first delivered issue.
Importantly, it is sufficient to (demonstrably) send the withdrawal from the contract to the seller even on the last day of the 14-day period.
If the goods have not yet been delivered completely, the period for withdrawal from the contract runs only from the takeover of the last delivery of goods. On the other hand, if you order, for example, an annual magazine subscription via the internet, which is published every month, the 14-day period runs only from the first delivered issue.
Importantly, it is sufficient to (demonstrably) send the withdrawal from the contract to the seller even on the last day of the 14-day period.
Return of only part of the paid purchase price:
As a result of the withdrawal, the seller is obliged to return all funds received from you. At the same time, however, the seller may request compensation for wear and tear or damage to the goods you are returning.
The law establishes a 14-day "cooling-off" period, thus giving you the opportunity to inspect and try out the goods. However, this testing should only serve for the necessary familiarization with the characteristics and functions of the goods, basically to the same extent as when you try them out when purchasing in a brick-and-mortar store. Otherwise, it would be a case of using the goods during which their value would decrease. Even so, you can withdraw from the contract. In such a case, as a seller, we can deduct a proportionate part of the purchase price corresponding to the reduction in value from the returned amount.
As a seller, however, we are not entitled to reduce the returned amount in a situation where you exercise the option to withdraw from the contract within 14 days for goods that you received damaged.
Importantly, during the first seven days from the holding of a promotional demonstration event, the seller must not request payment of the purchase price from you. Therefore, if you withdraw within this period, a reduction in the returned amount is out of the question.
The law establishes a 14-day "cooling-off" period, thus giving you the opportunity to inspect and try out the goods. However, this testing should only serve for the necessary familiarization with the characteristics and functions of the goods, basically to the same extent as when you try them out when purchasing in a brick-and-mortar store. Otherwise, it would be a case of using the goods during which their value would decrease. Even so, you can withdraw from the contract. In such a case, as a seller, we can deduct a proportionate part of the purchase price corresponding to the reduction in value from the returned amount.
As a seller, however, we are not entitled to reduce the returned amount in a situation where you exercise the option to withdraw from the contract within 14 days for goods that you received damaged.
Importantly, during the first seven days from the holding of a promotional demonstration event, the seller must not request payment of the purchase price from you. Therefore, if you withdraw within this period, a reduction in the returned amount is out of the question.
Information on the possibility to withdraw:
The basic rule is that the seller must learn about your decision to withdraw from the contract. Therefore, it is not sufficient merely not to take over the goods.
The law does not require a written form, but it can be recommended. You can send the withdrawal to the seller at the address of the registered office or other place of business, or to their email address. Send the information about the withdrawal from the contract to our registered office address: Brno, Bidláky 837/20, 639 00 Brno, or to the email address: info@i-domacipotreby.cz.
It is not necessary to state the reason why you decided to exercise the right of withdrawal from the contract. To withdraw, you can use the model form that we provided to you in written form upon conclusion of the contract. The model form is also available here: for download. If you are drafting the withdrawal yourself, do not forget to identify the contract and the seller to whom the withdrawal is directed. Clearly state that you are withdrawing from the contract within 14 days; specific paragraphs are not necessary. Attach the date and your signature.
Importantly, it is sufficient to (demonstrably) send the withdrawal from the contract to the seller even on the last day of the 14-day period.
The law does not require a written form, but it can be recommended. You can send the withdrawal to the seller at the address of the registered office or other place of business, or to their email address. Send the information about the withdrawal from the contract to our registered office address: Brno, Bidláky 837/20, 639 00 Brno, or to the email address: info@i-domacipotreby.cz.
It is not necessary to state the reason why you decided to exercise the right of withdrawal from the contract. To withdraw, you can use the model form that we provided to you in written form upon conclusion of the contract. The model form is also available here: for download. If you are drafting the withdrawal yourself, do not forget to identify the contract and the seller to whom the withdrawal is directed. Clearly state that you are withdrawing from the contract within 14 days; specific paragraphs are not necessary. Attach the date and your signature.
Importantly, it is sufficient to (demonstrably) send the withdrawal from the contract to the seller even on the last day of the 14-day period.
What will happen after you withdraw from the contract:
As a result of the withdrawal, the contract is cancelled. Your obligation is to return the goods to us no later than within 14 days; you bear the costs of sending the goods.
However, if based on the concluded contract we have delivered oversized goods to your home, such as various cleaning machines, large sets of dishes, or mattresses, which cannot be sent by regular mail, it is our obligation to pick up and take away the goods from your home again at our own expense in the event that you decide to withdraw from the contract.
Our obligation as a seller is to return all funds to you, including the initial costs of delivery of the goods, no later than within 14 days. We must use the same method you used to pay for this, unless we agree on a different method. We are entitled to wait with the refund of the amount until the moment we receive either the goods from you or proof of their shipment.
However, if based on the concluded contract we have delivered oversized goods to your home, such as various cleaning machines, large sets of dishes, or mattresses, which cannot be sent by regular mail, it is our obligation to pick up and take away the goods from your home again at our own expense in the event that you decide to withdraw from the contract.
Our obligation as a seller is to return all funds to you, including the initial costs of delivery of the goods, no later than within 14 days. We must use the same method you used to pay for this, unless we agree on a different method. We are entitled to wait with the refund of the amount until the moment we receive either the goods from you or proof of their shipment.
Exchange of Goods for Other Goods
Goods that do not suit you for any reason can be sent for exchange within 14 days.
Proceed in the same way as for withdrawal from the contract and return the goods to our billing address. Attach the contract withdrawal form or at least the order number and the bank account number for the refund.
As soon as the goods are returned to us, we will refund the funds to the specified bank account within the statutory period of 14 days at the latest, usually earlier.
In the meantime, you can place an order for new goods, and we will send it to you immediately. This way, you will have the new goods with you the fastest.
In the event that the goods are damaged as a result of the consumer handling these goods in a manner other than necessary to handle these goods with regard to their nature and characteristics, the seller is entitled to take this fact into account in the form of a monetary amount corresponding to the reduction in the value of the goods thus damaged.
Do not send the goods you are returning to us as cash on delivery (COD). We do not accept such shipments; they will be returned as unsolicited. We recommend that you insure the goods you are sending back.
Proceed in the same way as for withdrawal from the contract and return the goods to our billing address. Attach the contract withdrawal form or at least the order number and the bank account number for the refund.
As soon as the goods are returned to us, we will refund the funds to the specified bank account within the statutory period of 14 days at the latest, usually earlier.
In the meantime, you can place an order for new goods, and we will send it to you immediately. This way, you will have the new goods with you the fastest.
In the event that the goods are damaged as a result of the consumer handling these goods in a manner other than necessary to handle these goods with regard to their nature and characteristics, the seller is entitled to take this fact into account in the form of a monetary amount corresponding to the reduction in the value of the goods thus damaged.
Do not send the goods you are returning to us as cash on delivery (COD). We do not accept such shipments; they will be returned as unsolicited. We recommend that you insure the goods you are sending back.