Terms and Conditions
Preamble
The following page sets forth the wording of the terms and conditions of the seller in this online store. By creating an order in this online store, you express your unconditional consent to these terms and conditions.
Contact Information
PERLACASA, s.r.o.
Registered office:
Bidlaky 837/20
639 00 Brno
Czech Republic
Company ID (IČ): 291 86 366
Tax ID (DIČ): CZ29186366
The business company is registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 64094, hereinafter referred to as the seller or supplier.
Billing details and postal address
Perlacasa s.r.o.
Bidláky 837/20
639 00 Brno
Company ID (IČ): 291 86 366
Tax ID (DIČ): CZ29186366
Bank connection for CZK/EUR currency
IBANCZ3555000000004860378001
4860378001 / 5500 Raiffeisenbank a.s.
SWIFT RZBCCZPP
4860378001 / 5500 Raiffeisenbank a.s.
SWIFT RZBCCZPP
Telephone contacts
Tel.: +420 547 210 376
Tel.: +420 547 210 376
Working hours:
Mon: 8:30 AM - 4:30 PM
Tue: 8:30 AM - 4:30 PM
Wed: 8:30 AM - 5:00 PM
Thu: 8:30 AM - 4:30 PM
Fri: 8:30 AM - 4:00 PM
Sat - Sun closed
Buyer
The buyer is an entity that creates an order using the offer in the online store and delivers it to the seller. The buyer in the online store unconditionally agrees to these terms and conditions. By ordering goods in the online store, you confirm your consent to these terms and conditions. An order made in the online store is binding.
Validity of Catalog and Prices
The validity of the offered goods ends with the issuance of a new offer or its update in the online store. In order to keep the offer up to date, this usually takes place once a week, and exceptionally in the event of major price changes or variations in the offered assortment on the seller's input side. The prices of the seller's goods are listed including value added tax (VAT). The VAT rate for individual products or services is determined by the VAT Act, as amended. Due to the possibility of data transmission failures, the prices and goods listed in the seller's catalog and price lists may not be up to date, and the seller reserves the right to change them. To verify the current status, it is better to check with the seller's sales representatives or product managers.
Placing an Order
Furthermore, goods can be ordered based on previous business negotiations, in writing, by fax, by e-mail, or by phone via the published contacts. In the case of written contact, please use block capitals in the contact and order details. Please note that orders under this paragraph are not preferred. To order using these methods, always prepare and use the following details about you as the buyer and about the ordered goods: First Name; Last Name; Street and Number; City; Postcode; Phone; Catalog Number; Name of Goods; Number of Pieces;
a) via the online store
The most common form of order is carried out by filling out forms and sending the order using the online store. This is a guarantee of correct completion and submission of the order. This form of ordering is among the preferred ones.
b) by e-mail, fax or in writing, or by phone
The principles for creating an order listed below apply to both natural and legal persons. If you are interested in either regular purchases of goods or a one-time purchase of a larger quantity of goods, please contact us personally to negotiate individual business terms. Please always pay attention to the relevant data and technical specifications in the tables listed with the goods. This will save you work and time with exchanges or claims.
The seller reserves the right not to process an order if it is not processed according to the principles listed above (especially illegible or incomplete orders) or if the seller is not certain of its successful completion. The seller is obliged to inform the buyer about the non-processing of the order, but only if the order was received by e-mail or via the e-shop. In the event that the order is filled out partly correctly and partly incorrectly, the seller will register the correct part of the order and cancel the incorrect part. The seller will inform the buyer about this operation via the provided contact.
In the event that during the period when the goods were ordered, a significant change in the foreign currency exchange rate or a substantial change in the price of the supplied assortment occurred on the input side of the seller, the seller has the right to modify the order by agreement with the buyer or to unilaterally withdraw from it with immediate effect. The seller has the same right if the manufacturer stops supplying the ordered product or launches a new version of the product, or significantly changes the price of the product.
The buyer acknowledges the fact that if free gifts are provided together with the goods, the seller has the right, depending on the stock availability of these gifts, to change the model or type of the offered gift.
Delivery Costs, Delivery Times
All costs associated with the delivery of goods to the buyer are charged according to the valid price list (with the exception of personal pickup at Bidláky 20, Brno) to the buyer's detriment. The order will be prepared for dispatch no later than the 10th day after the order confirmation.
Before taking over the goods, please check that both the packaging and the product are intact (for PPL packages, only checking the packaging is possible); in the event of any discrepancy, do not accept the goods. Checking the functionality of the product on-site is not possible. In the event of mechanical damage to the product, the customer is obliged to report this fact within 2 days to the transport service or directly to the seller.
Before taking over the goods, please check that both the packaging and the product are intact (for PPL packages, only checking the packaging is possible); in the event of any discrepancy, do not accept the goods. Checking the functionality of the product on-site is not possible. In the event of mechanical damage to the product, the customer is obliged to report this fact within 2 days to the transport service or directly to the seller.
Method of Delivery and Payment
When confirming the order, the buyer chooses the method of delivery of the goods:
- Personal pickup at the seller's warehouse location
- Transport delivery service PPL, DPD, PPL Parcelshop, DPD Pickup, GLS GEIS Logistics (pallet and oversized)
- Transport delivery service PPL, DPD, PPL Parcelshop, DPD Pickup, GLS GEIS Logistics (pallet and oversized)
When choosing GLS, PPL Parcelshop, or DPD Pickup, the buyer chooses the branch for picking up the goods.
When confirming the order, the buyer further chooses the method of payment for the goods. Available options are cash on delivery, card payment via the GOpay payment gateway, payment by bank transfer, or cash (only for personal pickup of goods).
When paying by bank transfer, please wait for the payment request to be sent to you, which we will send to your contact email or as an SMS message to your contact phone.
When confirming the order, the buyer further chooses the method of payment for the goods. Available options are cash on delivery, card payment via the GOpay payment gateway, payment by bank transfer, or cash (only for personal pickup of goods).
When paying by bank transfer, please wait for the payment request to be sent to you, which we will send to your contact email or as an SMS message to your contact phone.
Handling Fee
For orders with an individual item value of up to 20 Eur, a handling fee of 2 Eur will be automatically added to the shipping price. This fee serves to cover the costs associated with the packaging, processing, and administration of low-value shipments.
In the event of withdrawal from the contract or return of goods, the handling fee is non-refundable.
In the event of withdrawal from the contract or return of goods, the handling fee is non-refundable.
General Information on Guarantees
The satisfaction of our customers - buyers is paramount to our company. Therefore, we are ready to resolve any errors in an obliging manner and to the full satisfaction of the customer. In this mutual relationship, however, we base our approach on unwritten ethical principles of trading - mutual honesty. All your comments and complaints are given proper care and are monitored. The evaluation of this data serves the seller to implement corrective measures, both general and directed towards a specific buyer. To resolve potential problems, please use our operators listed in the contacts during working hours.
Right of Withdrawal from the Contract:
It is your right to withdraw from a contract concluded outside business premises within 14 days from the date of conclusion of the contract, or in the case of a purchase contract, from the date of takeover of the goods. However, this must not be a situation where this is excluded by law. Withdrawal from the contract is possible even before you take over the goods. It is not possible to combine this right with any penalty.
It is possible to withdraw from the contract even if you receive the goods damaged. It is impermissible for the terms and conditions to limit the right to withdraw from the contract. Such a provision will not be taken into account, i.e., as if it did not exist.
In the event that the goods are damaged as a result of the consumer handling these goods in a manner other than necessary to handle these goods with regard to their nature and characteristics, the seller is entitled to take this fact into account in the form of a monetary amount corresponding to the reduction in the value of the goods thus damaged.
When returning or exchanging goods, please include a written note in the shipment stating that you are requesting a refund, with a note on whether you want the money sent by mail or to your bank account. Furthermore, include a copy of the sales receipt in the shipment or a legible name, address (or bank account number), and the date of purchase when the original order was sent.
If a gift is provided to the buyer together with the goods, the donation contract between the seller and the buyer is concluded with a resolutory condition that if the buyer withdraws from the purchase contract, the donation contract regarding such a gift loses its effect and the buyer is obliged to return the provided gift to the seller along with the goods.
In cases of refunds - we return money only to the name to which the sales receipt - tax document was issued.
We reserve a period of 30 days to settle claims (Section 19 of Act No. 634/1992 Coll., on Consumer Protection).
It is possible to withdraw from the contract even if you receive the goods damaged. It is impermissible for the terms and conditions to limit the right to withdraw from the contract. Such a provision will not be taken into account, i.e., as if it did not exist.
In the event that the goods are damaged as a result of the consumer handling these goods in a manner other than necessary to handle these goods with regard to their nature and characteristics, the seller is entitled to take this fact into account in the form of a monetary amount corresponding to the reduction in the value of the goods thus damaged.
When returning or exchanging goods, please include a written note in the shipment stating that you are requesting a refund, with a note on whether you want the money sent by mail or to your bank account. Furthermore, include a copy of the sales receipt in the shipment or a legible name, address (or bank account number), and the date of purchase when the original order was sent.
If a gift is provided to the buyer together with the goods, the donation contract between the seller and the buyer is concluded with a resolutory condition that if the buyer withdraws from the purchase contract, the donation contract regarding such a gift loses its effect and the buyer is obliged to return the provided gift to the seller along with the goods.
In cases of refunds - we return money only to the name to which the sales receipt - tax document was issued.
We reserve a period of 30 days to settle claims (Section 19 of Act No. 634/1992 Coll., on Consumer Protection).
The period for withdrawal from the contract is calculated as follows:
The moment of taking over the goods is key, not the conclusion of the contract itself. The day after you took over the goods is the first day of the 14-day period. If its end falls on a Saturday, Sunday, or public holiday, the period ends on the nearest following working day.
If the goods have not yet been delivered completely, the period for withdrawal from the contract runs only from the takeover of the last delivery of goods. On the other hand, if you order, for example, an annual magazine subscription via the internet, which is published every month, the 14-day period runs only from the first delivered issue.
Importantly, it is sufficient to (demonstrably) send the withdrawal from the contract to the seller even on the last day of the 14-day period.
If the goods have not yet been delivered completely, the period for withdrawal from the contract runs only from the takeover of the last delivery of goods. On the other hand, if you order, for example, an annual magazine subscription via the internet, which is published every month, the 14-day period runs only from the first delivered issue.
Importantly, it is sufficient to (demonstrably) send the withdrawal from the contract to the seller even on the last day of the 14-day period.
Return of only part of the paid purchase price:
As a result of the withdrawal, the seller is obliged to return all funds received from you. At the same time, however, the seller may request compensation for wear and tear or damage to the goods you are returning.
The law establishes a 14-day "cooling-off" period, thus giving you the opportunity to inspect and try out the goods. However, this testing should only serve for the necessary familiarization with the characteristics and functions of the goods, basically to the same extent as when you try them out when purchasing in a brick-and-mortar store. Otherwise, it would be a case of using the goods during which their value would decrease. Even so, you can withdraw from the contract. In such a case, as a seller, we can deduct a proportionate part of the purchase price corresponding to the reduction in value from the returned amount.
As a seller, however, we are not entitled to reduce the returned amount in a situation where you exercise the option to withdraw from the contract within 14 days for goods that you received damaged.
Importantly, during the first seven days from the holding of a promotional demonstration event, the seller must not request payment of the purchase price from you. Therefore, if you withdraw within this period, a reduction in the returned amount is out of the question.
The law establishes a 14-day "cooling-off" period, thus giving you the opportunity to inspect and try out the goods. However, this testing should only serve for the necessary familiarization with the characteristics and functions of the goods, basically to the same extent as when you try them out when purchasing in a brick-and-mortar store. Otherwise, it would be a case of using the goods during which their value would decrease. Even so, you can withdraw from the contract. In such a case, as a seller, we can deduct a proportionate part of the purchase price corresponding to the reduction in value from the returned amount.
As a seller, however, we are not entitled to reduce the returned amount in a situation where you exercise the option to withdraw from the contract within 14 days for goods that you received damaged.
Importantly, during the first seven days from the holding of a promotional demonstration event, the seller must not request payment of the purchase price from you. Therefore, if you withdraw within this period, a reduction in the returned amount is out of the question.
Information on the possibility to withdraw:
The basic rule is that the seller must learn about your decision to withdraw from the contract. Therefore, it is not sufficient merely not to take over the goods.
The law does not require a written form, but it can be recommended. You can send the withdrawal to the seller at the address of the registered office or other place of business, or to their email address. Send the information about the withdrawal from the contract to our registered office address: Brno, Bidláky 837/20, 639 00 Brno, or to the email address: info@perlacasa.cz.
It is not necessary to state the reason why you decided to exercise the right of withdrawal from the contract. To withdraw, you can use the model form that we provided to you in written form upon conclusion of the contract. The model form is also available here: for download. If you are drafting the withdrawal yourself, do not forget to identify the contract and the seller to whom the withdrawal is directed. Clearly state that you are withdrawing from the contract within 14 days; specific paragraphs are not necessary. Attach the date and your signature.
Importantly, it is sufficient to (demonstrably) send the withdrawal from the contract to the seller even on the last day of the 14-day period.
The law does not require a written form, but it can be recommended. You can send the withdrawal to the seller at the address of the registered office or other place of business, or to their email address. Send the information about the withdrawal from the contract to our registered office address: Brno, Bidláky 837/20, 639 00 Brno, or to the email address: info@perlacasa.cz.
It is not necessary to state the reason why you decided to exercise the right of withdrawal from the contract. To withdraw, you can use the model form that we provided to you in written form upon conclusion of the contract. The model form is also available here: for download. If you are drafting the withdrawal yourself, do not forget to identify the contract and the seller to whom the withdrawal is directed. Clearly state that you are withdrawing from the contract within 14 days; specific paragraphs are not necessary. Attach the date and your signature.
Importantly, it is sufficient to (demonstrably) send the withdrawal from the contract to the seller even on the last day of the 14-day period.
What will happen after you withdraw from the contract:
As a result of the withdrawal, the contract is cancelled. Your obligation is to return the goods to us no later than within 14 days; you bear the costs of sending the goods.
However, if based on the concluded contract we have delivered oversized goods to your home, such as various cleaning machines, large sets of dishes, or mattresses, which cannot be sent by regular mail, it is our obligation to pick up and take away the goods from your home again at our own expense in the event that you decide to withdraw from the contract.
Our obligation as a seller is to return all funds to you, including the initial costs of delivery of the goods, no later than within 14 days. We must use the same method you used to pay for this, unless we agree on a different method. We are entitled to wait with the refund of the amount until the moment we receive either the goods from you or proof of their shipment.
However, if based on the concluded contract we have delivered oversized goods to your home, such as various cleaning machines, large sets of dishes, or mattresses, which cannot be sent by regular mail, it is our obligation to pick up and take away the goods from your home again at our own expense in the event that you decide to withdraw from the contract.
Our obligation as a seller is to return all funds to you, including the initial costs of delivery of the goods, no later than within 14 days. We must use the same method you used to pay for this, unless we agree on a different method. We are entitled to wait with the refund of the amount until the moment we receive either the goods from you or proof of their shipment.
Exchange of Goods for Other Goods
Goods that do not suit you for any reason can be sent for exchange within 14 days.
In the event that the goods are damaged as a result of the consumer handling these goods in a manner other than necessary to handle these goods with regard to their nature and characteristics, the seller is entitled to take this fact into account in the form of a monetary amount corresponding to the reduction in the value of the goods thus damaged.
No packaging or postage fees are charged for this service.
Do not send the goods you are returning to us as cash on delivery (COD). We do not accept such shipments; they will be returned as unsolicited. We recommend that you insure the goods you are sending back.
Under this service, it is not possible to request an exchange for other, cheaper goods and subsequently request the return of the price difference via postal money order or to a bank account.
Under this service, it is possible to request an exchange for other, more expensive goods and pay the price difference upon receipt via cash on delivery.
For this service, include a written note in the shipment stating that you are requesting an exchange of goods. Furthermore, include a copy of the sales receipt in the shipment or a legible name, address, and the date of purchase when the original order was sent.
Also include a written order for the new goods with which you wish to replace the original ones in the shipment, stating "exchange of goods" (výměna zboží) in the message for the seller.
We reserve a period of 30 days to settle claims (Section 19 of Act No. 634/1992 Coll., on Consumer Protection).
In the event that the goods are damaged as a result of the consumer handling these goods in a manner other than necessary to handle these goods with regard to their nature and characteristics, the seller is entitled to take this fact into account in the form of a monetary amount corresponding to the reduction in the value of the goods thus damaged.
No packaging or postage fees are charged for this service.
Do not send the goods you are returning to us as cash on delivery (COD). We do not accept such shipments; they will be returned as unsolicited. We recommend that you insure the goods you are sending back.
Under this service, it is not possible to request an exchange for other, cheaper goods and subsequently request the return of the price difference via postal money order or to a bank account.
Under this service, it is possible to request an exchange for other, more expensive goods and pay the price difference upon receipt via cash on delivery.
For this service, include a written note in the shipment stating that you are requesting an exchange of goods. Furthermore, include a copy of the sales receipt in the shipment or a legible name, address, and the date of purchase when the original order was sent.
Also include a written order for the new goods with which you wish to replace the original ones in the shipment, stating "exchange of goods" (výměna zboží) in the message for the seller.
We reserve a period of 30 days to settle claims (Section 19 of Act No. 634/1992 Coll., on Consumer Protection).
Claims for Goods and Complaints Procedure
Information on claims and the complaints procedure is available here.
When making a claim, please proceed according to the Complaints Procedure and Warranty Conditions, which form an integral part of this document.
Send goods for claims to the address: PERLACASA, s.r.o. MEDIAHALL - Bidláky 20, 639 00 BRNO.
Personal Data
The provision of this data is voluntary, and the buyer agrees to its processing within the meaning of Act No. 101/2000 Coll. The provided personal data is used exclusively to maintain and support the business relationship between the seller and the buyer. The processing of personal data is carried out exclusively by the seller, both automatically and by its employees.
We determine your satisfaction with your purchase through email questionnaires within the Verified by Customers (Ověřeno zákazníky) program, in which our e-shop is involved. We send these to you every time you buy from us, unless you refuse their sending within the meaning of Section 7 (3) of Act No. 480/2004 Coll., on Certain Information Society Services. We process personal data for the purpose of sending questionnaires within the Verified by Customers program on the basis of our legitimate interest, which consists of determining your satisfaction with your purchase with us. To send questionnaires, evaluate your feedback, and analyze our market position, we use a processor, which is the operator of the Heureka.cz portal; we may pass information about the purchased goods and your email address to them for these purposes. Your personal data is not passed to any third party for their own purposes when sending email questionnaires. You can object to the sending of email questionnaires within the Verified by Customers program at any time by refusing further questionnaires using the link in the questionnaire email. In the event of your objection, we will not send you the questionnaire any further.
Special Goods
In the case of an order for products that are not in the seller's usual offer and must be specially ordered, such as color or size deviations from the catalog, individual orders, etc. (hereinafter referred to as special goods), or in the case of a large one-time order, the seller may request a deposit of up to 100% of the value of the goods. In the event of withdrawal by the buyer from the contract for the delivery of special products, or upon refusal to take over the goods, a contractual penalty in the amount of 100% of the accepted deposit is agreed upon. The seller reserves the right to request a deposit from the buyer for any goods. The delivery time for special goods will be negotiated individually.
Images
The seller's effort is to ensure that the photographs of the goods are as identical as possible to the goods sold. If a corresponding photograph is not assigned to the goods, the buyer is informed about this directly at the selected goods. However, this intention may not always be fulfilled. In such a case, the images next to the goods are illustrative and may not always correspond exactly due to the frequent modification of the appearance and models of the goods by the manufacturer (technical, color, or material deviations, etc.). Therefore, a discrepancy may occur between the photograph of the goods ordered in the online store and the goods actually delivered. These differences do not affect the status of the order processing and are under no circumstances a reason for a claim or a claim for compensation for damages caused. It is not in our interest to deliver different goods to the orderer. If this happens, please inform us immediately; we will gladly resolve the situation in a friendly manner and update the product photograph for the future.
Acquisition of Ownership Right and Transfer of Risk of Damage
The risk of damage to the goods also passes to the buyer at the moment of their takeover. Upon takeover of the goods, the buyer is obliged to check their condition and quantity and, in the event of discovering deviations from common standards, draw up a report on the discovered defects with the carrier. In the event of damage to the shipment or other discrepancies, the buyer is obliged to proceed according to the conditions specified in the Complaints Procedure and Warranty Conditions. The ownership right passes to the buyer upon full payment of the purchase price.
Out-of-Court Settlement of Consumer Disputes
Dear consumer, if you believe that we have harmed you or failed to meet our obligations, please write to our email address info@perlacasa.cz.
If we fail to resolve the dispute directly, based on Act No. 378/2015 amending Act No. 634/1992 Coll., on Consumer Protection, you also have the right to an out-of-court settlement of a consumer dispute.
The body for the out-of-court settlement of consumer disputes (ADR) between a trader and a consumer is the Czech Trade Inspection (Česká obchodní inspekce), or another entity authorized by the Ministry of Industry and Trade, see http://www.mpo.cz/dokument169867.html.
At the Czech Trade Inspection, the consumer has the opportunity to submit a proposal via an online form available on the website of the Czech Trade Inspection: https://adr.coi.cz/cs.
The consumer can submit a proposal to the Czech Trade Inspection or the authorized body no later than 1 year from the day they first exercised their right, which is the subject of the dispute, with the seller.
The consumer can also submit a proposal via the EU out-of-court consumer dispute resolution platform, which is available online at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=CS. A proposal here can only be submitted by a consumer living in the EU against a trader based in the EU.
If the disputing parties are not satisfied with the quality of the out-of-court consumer dispute resolution and believe that the Rules for Out-of-Court Settlement of Consumer Disputes were violated during the proceedings, they can file a complaint to the address of the Ministry of Industry and Trade or to the email address adr@mpo.cz.
In the case of cross-border disputes, the European Consumer Centre Czech Republic helps consumers in accessing the relevant body for the out-of-court settlement of consumer disputes.
The costs associated with the out-of-court settlement of consumer disputes are borne by the parties themselves.
If we fail to resolve the dispute directly, based on Act No. 378/2015 amending Act No. 634/1992 Coll., on Consumer Protection, you also have the right to an out-of-court settlement of a consumer dispute.
The body for the out-of-court settlement of consumer disputes (ADR) between a trader and a consumer is the Czech Trade Inspection (Česká obchodní inspekce), or another entity authorized by the Ministry of Industry and Trade, see http://www.mpo.cz/dokument169867.html.
At the Czech Trade Inspection, the consumer has the opportunity to submit a proposal via an online form available on the website of the Czech Trade Inspection: https://adr.coi.cz/cs.
The consumer can submit a proposal to the Czech Trade Inspection or the authorized body no later than 1 year from the day they first exercised their right, which is the subject of the dispute, with the seller.
The consumer can also submit a proposal via the EU out-of-court consumer dispute resolution platform, which is available online at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=CS. A proposal here can only be submitted by a consumer living in the EU against a trader based in the EU.
If the disputing parties are not satisfied with the quality of the out-of-court consumer dispute resolution and believe that the Rules for Out-of-Court Settlement of Consumer Disputes were violated during the proceedings, they can file a complaint to the address of the Ministry of Industry and Trade or to the email address adr@mpo.cz.
In the case of cross-border disputes, the European Consumer Centre Czech Republic helps consumers in accessing the relevant body for the out-of-court settlement of consumer disputes.
The costs associated with the out-of-court settlement of consumer disputes are borne by the parties themselves.
Final Provisions
These operating regulations enter into force on July 1, 2009. Changes to the operating regulations reserved.